Pooh’s Policies

Please be mindful that orders may take anywhere from 7-14 days to complete. 

Payment Instructions (For orders placed via social media): 
-If paying via PayPal INVOICE, a $3 convenience fee is automatically added.
-A minimum, NON-REFUNDABLE 50% deposit is due at the time of order. Payment confirms order. Order is NOT confirmed or documented until deposit or full payment is received.
-Production does NOT begin until at least the deposit is received and confirmed.
-Remaining 50% balance is due 2 weeks after deposit is made.
-For custom orders, or orders not placed online, shipping is available starting at $7.

-RUSH ORDERS: -If your order is needed sooner than 1 week from when order is placed, there will be a minimum of $20 added to your total. Rush fee varies & depends on size or amount of order requested. 
-If you should need your order sooner than the original date given at purchase, rush fees will apply. 
-For parties, please book at least 2 weeks before the date of your event.
-Deposits are not allowed for rush orders. Full payment is due at the time of ordering. 

-Pickups: Pickups are only available on Fridays. No pickups or deliveries after 6:30p.
-NO REFUNDS. However, we will correct any errors made on our end. This does not apply to orders 6 months or older. 
-For Pickup items, you have one week to pickup your items or you will be charged a minimum $7 shipping fee.